Terms and Conditions
Effective Date: 15/12/2024
Welcome to Tow Now, a digital platform connecting users with tow truck operators. By accessing and using our services, you agree to these Terms and Conditions. Please read them carefully.
1. Service Overview
- Tow Now [Tow Truck Near Me] is a platform connecting customers with independent tow truck operators ("Service Providers").
- Services include roadside assistance, towing, and related services booked via our app or website when searching for "tow truck near me."
- We do not own or operate tow trucks and act solely as a facilitator.
2. User Eligibility
- You must be at least 18 years old to create an account and use our services.
- By registering, you agree to provide accurate, complete, and up-to-date information.
3. Booking and Payment
- Bookings must be made through our app or website. Once confirmed, cancellations may incur fees based on the provider's policy.
- Payments are processed securely through our platform using your selected payment method.
- Additional fees may apply for services exceeding the standard scope (e.g., extended distances or complex recoveries).
4. Pricing and Estimates
- Pricing is calculated based on location, distance, and the nature of the service.
- Any additional costs will be communicated before the service begins, and your consent will be required.
5. Platform Use
- Users agree not to misuse the platform, engage in fraudulent activities, or interfere with operations.
- Tow Now reserves the right to suspend or terminate accounts for policy violations.
6. Responsibilities
- User Responsibilities: Ensure that the vehicle is accessible for service and provide accurate location details.
- Service Provider Responsibilities: Deliver services professionally and comply with safety standards.
7. Limitations of Liability
- Tow Now is not liable for damages, delays, or losses caused by the independent Service Providers.
- Our total liability is limited to the amount paid for the specific service.
8. Dispute Resolution
- Disputes should first be addressed through our customer service team. If unresolved, disputes will be handled under applicable laws in your state.
9. Modifications to Terms
- We may update these Terms and Conditions at any time. Updates will be posted on our platform and take immediate effect.
10. Contact Us
Thank you for choosing Tow Now.